Skip links

Support

Below you can browse through our FAQs to find answers to most common raised questions.

In case you need more information┬áabout our products, please, just reach out┬áthrough our e-mail┬áinfo@mdobility.com. We’ll┬áget back to you as soon as possible.

FAQ
  • How much does it cost to charge my EV?

    The cost of charging your car will depend on your purchase price of electricity, that can differ according to location, power consumption and application. The costs of public charging may also change according to the location and operator.

  • How long will it take to charge my car?

    The duration depends on the charging capacity of your EV as well as the loading capacity of the charging station (AC or DC). Of course that the higher the power, the faster the charging will go. But in order not to overload the battery pack of your vehicle, the charger must be set with a maximum charging capacity.

  • Can I charge my car with all types of charging stations?

    Yes, in should be able to charge any electric or hybrid car at any charging station.

    In Europe, all manufacturers work with a Type 2 connector according to IEC standards. Provided the charging station is not equipped with a Type 1 cable, you can always charge here. And if it is you can always have a charging cable from Type 1 to Type 2, so you can still charge safely and quickly on almost any charging station.

  • How much electric power capacity will I need to charge my EV?

    You can charge your EV with any electric power contract. But the duration of charging will change according to the power capacity. As higher the electric power will be the fastest will be the charging.

  • Will I need to change my eletric power contract to have a charging station installed at home?

    You will not need, necessarily, to change your current electric power contract to have one of our charging stations installed at home.

    You can either do it or, during installation, ask us to limit the maximum power in the charging station to a consumption adjusted to your current contract.

  • What are the risks of having a charging point at home?

    There are virtually no risks of having a charging station at home. The safety main focus should the installation that should always be carried out by authorized installers. You should also check that the acquired charging station meets all safety regulations that apply in accordance with European laws and regulations.

    In addition, you can also choose other safety optionsm, such as a smart earth leakage and fault current detection.

    A charging station is also many times safer than a regular socket since it will only supply power when is correctly connected (with a charging cable) to the car.

  • What is the difference between AC and DC charging?

    The difference between AC charging and DC charging is the location where the AC power gets converted: inside or outside the car. Unlike AC chargers, a DC charger has the converter inside the charger itself.

  • What is the difference between 1-phase and 3-phase charging station?

    A 1-phase charging station (3.7kW) uses a standard 230V connection and has a standard power of 16A. The maximum charging power is 3.7 kW.

    A 3-phase charging station uses 3x230V (power current) and has a standard power of 16A. The maximum charging power is 11kW.

    If you do not have a 3-phase connection, you can request an extension from your network operator.

  • Which type of charging equipment should I choose?

    The first step is to understand the use that the charging station will have. If just for your EV at your home, if for a condominium for shared use or if for a business or public charging park.

    Then you should determine whether you want a charging station with or without a fixed charging cable. After you should determine which loading capacity you want, whether the charging station should have a single or double connection or whether extra security is required.

  • What do I need to have my charging station installed and how much does it cost?

    With Mdobility you can opt for a turnkey solution for your charging station with installation included.The installation will be carried out by a certified installer according to Portuguese certification and safety guidelines.

    The costs differ per situation. To guarantee the best price, we always work on the basis of a custom installation. This means that a technician will need to visit the installation site to map the conditions and needs. A quotation will then be drawn up on the basis of this information for your previous approval. Only after we will contact you to schedule the installation.

  • Charging point in a public space / parking lot. How does it works?

    When you have received a permit to place a charging station at a public parking lot, your municipality will actually make a traffic decision. This means that the municipality will have to provide the public parking lot with a traffic sign. With this sign, the municipality indicates that the parking space is only intended for hybrid or electric vehicles. Anyone with an electric vehicle can then use the parking space.

  • DIDN’T FIND WHAT YOU ARE LOOKING FOR?

    Reach out through the form in the footer and will try to help you the best way possible.